Return policy

Your satisfaction is important to us - so if, contrary to expectations, you do not like an item, you can easily return it within 30 days of receipt of the goods under the terms of our cancellation policy and terms and conditions. However, please keep in mind that a voluntary extended return policy & free returns are extremely important to us as a customer service, but every return incurs costs.

Returning an item is quick and easy. You have 30 days from the date of delivery to return your item.

To do so, please contact us via our contact form or directly by email at We will then send you a return label by mail.

If possible, please pack your product in the original box or equivalent packaging. The product should not show any signs of use that exceed the legally permissible extent.

As soon as we have received the item, we will refund you within 14 days all payments we have received from you, including the delivery costs. Exception: If the return is below the minimum order value for free delivery (100 €), the shipping costs of 4.95 € will be deducted from the refund.

Please notethat the direct costs of returning goods that cannot be sent by parcel, i.e. products that we send by forwarding agent, are to be borne by you.

The following items cannot be returned:

  • Special orders with custom configurations
  • Customized products