Refund policy
Right of withdrawal
You have the right to cancel this contract within thirty days without giving any reason. The revocation period is thirty days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Franziska Knöchel, Cantadorstr. 13, 40211 Düsseldorf, Germany, info@codeso-living.de, Phone: 0211/17838894, Fax: 0211/17838895) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
In order to comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us or to QTRADO Logistics GmbH & Co KG (Kimplerstraße 340, 47807 Krefeld, Germany) without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the costs of returning the goods, which can be sent back normally by post. You shall bear the direct costs of returning the goods which, due to their nature, cannot be returned normally by post. In the case of goods which, due to their nature, cannot be returned by normal post, these costs shall be https://www.ups.com/ship/guided/origin?tx=8115978577451137&loc=de_DE EUR. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
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Model cancellation form (If you want to cancel the contract, please fill out this form and send it back). - To Franziska Knöchel, Cantadorstr. 13, 40211 Düsseldorf, Germany, info@codeso-living.de - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of consumer(s) - Signature of the consumer(s) (only in the case of a paper communication) - Date |
Deviating return costs regulation for Germany
We carry the direct costs of the return of the commodity, if the return takes place within Germany.
Return labels
Without prejudice to your statutory rights, we will provide you with free return labels for your return within Germany. We will send you the return label by e-mail. You can drop off the return shipment at a parcel shop of the respective provider in Germany.
Cancellation policy created with Trusted Shops Rechtstexter in cooperation with FÖHLISCH Rechtsanwälte.