Refund policy


Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to his or her commercial or self-employed professional activity:

Consumers have the right to withdraw from this contract within thirty days without giving reasons. The withdrawal period is thirty days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. Has.

In order to exercise your right of withdrawal, you must inform us (Franziska Knuckles Codeso Living, Bilker Allee 21, 40219 Düsseldorf, Germany, info@codeso-living.de, telephone: 0211/17838894, fax: 0211/17838895) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. Exceptions: If the return falls below the minimum order value for free delivery (€ 100), the shipping costs will be € 4.95 deducted from the refund.For parcels that are not picked up (e. g. in a DHL or DPD branch) and Will be returned to us after expiry of the collection period, we reserve the return costs incurredH.V. 4.95 €.

For the repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. For the return of goods that can normally be returned by post, we charge € 1.95 return costs within Germany. The return costs from Austria and the Netherlands are €7.50.
For the return of goods that cannot be returned normally by post due to their nature, you will bear the direct costs. The costs for this are estimated at a maximum of about 120 € within Germany.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample withdrawal form

(If you wish to revoke the contract, please fill out this form and return it.)

– To Franziska Knuckles Codeso Living, Bilker Allee 21, 40219 Düsseldorf, Germany, info@codeso-living.de

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete as applicable.

Rücksendeetiketten

Without prejudice to your statutory rights, we will provide you with return labels for your return within Germany. We will email you the return label. You can deliver the return to a parcel shop of the respective provider in Germany. Of course, you are free to choose, at your expense, a provider other than the one we have chosen for the return.

Cancellation policy prepared with the Trusted Shops legal copywriter in cooperation with FÖHLISCH Rechtsanwälte.