Shipping policy
DELIVERY & SHIPPING
We process and ship orders during our business hours. These are Monday to Friday from 11:00 a.m. to 7:00 p.m. and Saturdays from 11:00 a.m. to 5:00 p.m. (except on public holidays). Please note our different showroom opening times. The delivery time is approx. 2-4 working days (within Germany).
OUR SHIPPING COSTS AT A GLANCE
DELIVERIES WITHIN GERMANY
Standardversand
We deliver free of charge within Germany from a value of 100 € (only applies to non-reduced goods). Under We charge a flat rate of 4.95 EUR for this value of goods.
Shipping costs are per order and delivery address.
The shipping method depends on the type of product, weight and/or size.
Deliveries abroad
We calculate the shipping costs abroad as a flat rate as follows:
AUSTRIA
Shipping method: DPD
Flat rate shipping: € 13.95
Delivery time: 3-6 working days
NETHERLANDS
Shipping method: DPD
Flat rate shipping: € 12.95
Delivery time: 3-6 working days
Packages and small furniture
Shipments are made with DPD, DHL, UPS or GLS.
We process and ship orders during our business hours. These are from Monday to Friday from 11:00 a.m. to 7:00 p.m. and Saturdays from 11:00 a.m. to 5:00 p.m. (except on public holidays). The delivery time is approx. 2-4 working days (within Germany).
If your order cannot be delivered at once for technical reasons, we will also offer you a partial delivery. The shipping costs will then only be charged once. For environmental reasons, we prefer to ship the entire order.
You will receive a shipping email with a tracking link as soon as your order has left our warehouse. The tracking of the shipment should then usually be completed after approx. 24 hours a day.
Please note that some items (e.g. arc lamps) are shipped in multiple packages (tracking numbers). Although the parcels are handed over to the parcel service provider at the same time, in some cases it cannot be ruled out that they will be delivered on different days.
Unfortunately, delivery to packing stations is not possible.
Freight forwarding
Large furniture or particularly heavy and bulky articles will be delivered by us within Germany free of charge by freight forwarder. Unfortunately, we are not yet able to offer this shipping to other countries.
In order for you to be able to arrange a desired delivery date with the forwarding agent, they will contact you by phone. In order to enable delivery, please remember to provide a telephone number (preferably mobile number) that can be reached during the day in the purchase process / order.
Freight Forwarding Standard
Delivery is made to the so-called curb, i.e. the Delivery is made to the front of the house, but cannot be transported to the apartment. Should So if you can't transport the goods to the apartment on your own, please organize external help in advance.
Forwarding company incl. 2-man action
For a small surcharge of 79 €, we offer forwarding delivery with a 2-man team to the desired destination at the delivery address within 7 - 12 working days from shipment. Please select this in the shopping cart and enter your phone number for delivery in the checkout.
From a value of 5,000 € (only applies to non-reduced goods), we deliver forwarding goods in 2-man handling free of charge.
Please also note that in both cases of forwarding , delivery can take place Monday to Friday between 9 a.m. and 4 p.m..
Important information about returning forwarding shipments:
Freight forwarding goods that you would like to return will generally be picked up by a forwarding company and by prior appointment with you. Please contact a carrier of your choice directly (NOT Codeso Living) to clarify everything else. Freight forwarders will only pick up the goods in appropriate transport packaging . Therefore, please make sure to return the goods intact / in their original condition in the original packaging. So please do not dispose of the boxes until you have inspected the goods and want to keep them.
The direct costs of a return of goods that cannot be sent by parcel ship, i.e. products that we have shipped by freight forwarder, are to be borne by you. The costs for this are estimated at a maximum of about 120 € within Germany.