Shipping policy

We process and ship orders from Monday to Friday between 11:00 am and 5:00 pm (except on public holidays). Please note our separate Showroom opening hours. 

Shipping costs are charged per order and delivery address. The shipping method depends on the type of product, weight, and/or size. Standard parcels* are shipped with Hermes, DPD, or GLS. Bulky goods** are shipped with Hermes and DPD. Freight shipments are handled by DSV, Dachser, Cargo International, among others.

You will receive a shipping email with a tracking link as soon as your order has left our warehouse. Tracking is usually possible after approx. 24 hours.

If your order cannot be delivered all at once for technical reasons, we also offer partial deliveries. Shipping costs are only charged once. For environmental reasons, we prefer to ship your entire order together.

Please note that some items (e.g. side tables) are shipped in multiple parcels (tracking numbers). Although the parcels are handed over to the shipping provider at the same time, it is possible that they may be delivered on different days in some cases.

Unfortunately, delivery to parcel stations is not possible.

OUR SHIPPING COSTS AT A GLANCE

Standard Parcel* - DELIVERIES WITHIN GERMANY

For shipping standard parcels within Germany, we charge a flat shipping fee of €5.95 per order.

This covers part of the cost for the safe delivery of your order – from careful packaging and high-quality packing materials to climate-neutral parcel shipping with our shipping partners.

Standard Parcel* - DELIVERIES TO OTHER EUROPEAN COUNTRIES

Shipping costs to the following European countries are calculated at checkout based on weight:

  • AUSTRIA
  • NETHERLANDS
  • BELGIUM
  • LUXEMBOURG


Bulky Goods** - DELIVERIES (WITHIN GERMANY ONLY)

Under certain conditions, items that do not qualify as standard parcels* due to their nature, but are not yet considered freight, can be shipped as so-called bulky goods** with Hermes. Please note the special return regulations for bulky goods shipping.

Freight Shipping - Overview

(Large) furniture or particularly heavy, bulky, and fragile items (e.g. floor lamps, mirrors, or Wall Art) are generally delivered by freight forwarding. Please provide your phone number, preferably a mobile number, during checkout for delivery arrangements.

Standard Freight
Delivery is made to the curbside, i.e. the delivery is made to the front of the house, but cannot be carried into your apartment. If you are unable to carry the goods into your home yourself, please arrange for external help in advance. 

Freight incl. 2-Man Handling (within Germany only)
In Germany, we offer freight delivery with a 2-man team to your desired location at the delivery address for an additional charge, within 5-8 business days from dispatch. Please select this option in your cart and provide your phone number for delivery arrangements.

Premium Freight incl. 2-Man Handling (within Germany only)

  • Delivery to the room of your choice
  • Disposal of packaging materials

Premium Plus Freight incl. 2-Man Handling (within Germany only)

  • Delivery to the room of your choice
  • Assembly (e.g. assembling a dining table, connecting multi-part sofas, attaching a base)
  • Disposal of packaging materials

Freight Shipping Costs within Germany

Standard freight to curbside: free of charge
Premium Freight: €149.00
Premium Plus Freight: €199.00
Delivery time: 5-8 business days (plus delivery time depending on product details)  

Freight Shipping Costs to Other European Countries:

Shipping costs to the following European countries are calculated at checkout based on weight.

  • AUSTRIA
  • NETHERLANDS
  • BELGIUM
  • LUXEMBOURG

Delivery Process

To arrange your preferred delivery date with the freight company, they will contact you by phone. To ensure delivery, please provide a phone number (preferably mobile) that can be reached during the day in your order/checkout.

Please also note that freight deliveries can be made Monday to Friday between 8 am and 5 pm.

Important Delivery Information

If one or more delivery attempts fail despite an agreed delivery date, we are entitled to charge you the actual costs incurred for renewed notification and delivery. These currently amount to €104.50 per additional delivery attempt.

If the goods are returned to us or the supplier due to a failed delivery, we are also entitled to pass on the actual transport and return costs to you.

Please also note that freight companies cannot store shipments indefinitely. If the goods can only be accepted more than 7 calendar days after the first contact by the freight company, the freight company may return the shipment to us or the manufacturer. The resulting transport and return costs may also be charged to you. Please ensure that you can accept available goods within a reasonable period after shipping.

Important: Refusing to accept the goods does not constitute a cancellation. If you wish to exercise your statutory right of withdrawal, the withdrawal must be expressly declared in written form (e.g. by email) within the statutory period. Regardless, unauthorized refusal of acceptance or failed delivery may result in transport and return costs, which we may claim from you according to legal regulations.

Important Information on Returning Freight Shipments:

Freight items you wish to return will also be collected by a freight company and only after prior appointment with you. Please contact a  freight company of your choice directly (NOT Codeso Living) to arrange everything else. Freight companies will only collect goods in an appropriate transport packaging. Therefore, please ensure that you return the goods undamaged/in their original condition in the original packaging. Please do not dispose of the boxes until you have checked the goods and decided to keep them. 

The direct return costs for freight items, i.e. items we shipped to you by freight due to their nature, are to be borne by you. These costs are estimated at approx. €130-150 within Germany. 

You can calculate and book the best freight rate for you via the following digital shipping platforms:

https://www.jumingo.com
https://www.pamyra.de

These are 2 example providers, of course you are free to use another provider.

*Definition Standard Parcel: Maximum girth 300 cm, max. 20 kg
**Definition Bulky Goods: Longest and shortest side together max. 180 cm, max. 30 kg (within Germany only)