Delivery & Shipping
We deliver from a value of goods of 100 € within Germany free of shipping costs and within a few days. Below this value of goods we charge a flat rate of 4.95 EUR.
Our shipping costs at a glance
FREE SHIPPING FROM 100 € WITHIN GERMANY.
The shipping costs are per order and delivery address.
The shipping method depends on product type, weight and/or size.
Parcels and small furniture
Shipping is done with DPD, DHL, UPS or GLS.
We process and ship orders during our business hours. These are from Monday to Saturday from 10:00 am to 7:00 pm (except public holidays). The goods are ready for shipment, if in stock, at the latest one working day after receipt of payment.
If your order can not be delivered at once for technical reasons, we also offer you a partial delivery. The shipping costs will then be charged only once. For environmental reasons, we prefer to send the entire order.
You will receive a shipping email with a tracking link as soon as your order has left our warehouse. The tracking of the shipment should then usually be possible after about 24 hours.
Please note that some items (e.g. arc lamps) are shipped in multiple packages (shipment numbers). Although the packages are handed over to the parcel service provider at the same time, in some cases it is not impossible that they will be delivered on different days.
Unfortunately, delivery to packing stations is not possible.
There is no appointment by telephone.
Large furniture is shipped by freight forwarding. In order for you to arrange a desired delivery date with the shipping company, they will contact you by phone.
To enable delivery, please remember to provide a daytime phone number (preferably cell phone number) in the checkout / order.
The delivery will be made to the so-called curb, i.e. the forwarding agent is only responsible for the delivery to the front of the house, but not for the transport to your home.
The delivery is made by 2-man service to the desired destination at the delivery address within 7 - 12 working days from the date of shipment . This service costs 79 EUR.
Please also note that a delivery can be made in both forwarding cases on Mondays to Fridays between 9-16 o'clock.
The direct costs of a return of goods that cannot be sent by parcel post will be borne by you. The costs for this are estimated at a maximum of about 120 € within Germany.