- Free delivery within Germany
- Delivery time for available items approx. 2 weeks
- Customer Service: +49 (0) 211 - 17838894
- Richmond Interiors Chenille Dining Chair Gatsby | Cream
- Design: Richmond Interiors
- Dimensions (W x D x H): 60.0 x 60.0 x 82.0 cm
- Seat Dimensions (W x D x H): x 46 x 47 cm
- Max. Load Capacity: 120 kg
- Material:
- Colour:
- Wonderfully high-quality and elegant
We process and ship orders from Monday to Friday from 11:00 am to 5:00 pm (except on public holidays). Please note our separate Showroom opening hours.
Shipping costs are incurred per order and delivery address. The shipping method depends on the product type, weight, and/or size. Standard parcels* are shipped with DPD, Hermes, or GLS. Bulky goods** are shipped with Hermes and DPD. Freight deliveries are handled by DSV, Dachser, Cargo International, among others.
You will receive a shipping email with a tracking link as soon as your order has left our warehouse. Tracking is usually possible after approx. 24 hours.
If, for technical reasons, your order cannot be delivered all at once, we also offer partial deliveries. Shipping costs will only be charged once. For environmental reasons, we prefer to ship the entire order at once.
Please note that some items (e.g., side tables) are shipped in multiple parcels (tracking numbers). Although the parcels are handed over to the delivery service at the same time, in some cases it cannot be ruled out that they may be delivered on different days.
Unfortunately, delivery to parcel stations is not possible.
OUR SHIPPING COSTS AT A GLANCE
Standard Parcel* - DELIVERIES WITHIN GERMANY
We offer free shipping within Germany for orders over €100 (applies only to non-discounted items; certain fragile items are excluded). Below this order value and for discounted items, we charge a flat rate of €5.95. For fragile items such as mirrors or Wall Art, a logistics surcharge of €39.95 may apply in certain cases; this will be calculated at checkout.
If a return causes the minimum order value for free shipping (€100) to be undercut, shipping costs of €5.95 will be charged retroactively.
For parcels that are not collected (e.g., at a DHL or DPD branch) and are returned to us, we reserve the right to retain the return shipping costs of €5.95.
For our free fabric samples, we charge a flat shipping fee of €2.95, which will be credited towards your purchase.
Standard Parcel* - DELIVERIES TO OTHER EUROPEAN COUNTRIES
Shipping costs to the following European countries are calculated at checkout based on weight:
- AUSTRIA
- NETHERLANDS
- BELGIUM
- LUXEMBOURG
Bulky Goods** - DELIVERIES (WITHIN GERMANY ONLY)
Under certain conditions, items that, due to their nature, do not fall under the Standard Parcel* regulations but are not yet considered freight, can be shipped with Hermes as so-called bulky goods**. Bulky goods deliveries within Germany are free of charge. Please note the separate return regulations for shipping with Hermes.
Freight Shipping – Overview
(Large) furniture or particularly heavy, bulky, and fragile items (e.g. floor lamps, mirrors, or Wall Art) are generally delivered by freight. Please provide your phone number, preferably a mobile number, during checkout for delivery.
Standard Freight
Delivery is made to the so-called curbside, i.e. the delivery is made to the front of the house, but cannot be carried into the apartment. If you are unable to carry the goods into your apartment yourself, please arrange for external help in advance.
Freight incl. 2-Man Handling (only within Germany)
In Germany, we offer freight delivery with a 2-man team to your desired location at the delivery address for an additional charge, within 5-8 business days from dispatch. Please select this option in your cart and also provide your phone number during checkout for delivery.
Premium Freight incl. 2-Man Handling (only within Germany)
- Delivery to Desired Location in Your Home
- Disposal of Packaging Material
Premium Plus Freight incl. 2-Man Handling (only within Germany)
- Delivery to Desired Location in Your Home
- Assembly (e.g. assembling dining tables, connecting multi-part sofas, attaching bases)
- Disposal of Packaging Material
Shipping Costs for Freight Delivery within Germany
Standard Freight to Curbside: free of charge (applies only to non-discounted items)
Premium Freight: €149.00
Premium Plus Freight: €199.00
Delivery time: 5-8 business days (plus product-specific delivery time)
Shipping Costs for Freight Delivery to European Countries:
We calculate shipping costs to the following European countries based on weight at checkout.
- AUSTRIA
- NETHERLANDS
- BELGIUM
- LUXEMBOURG
Delivery Process
To arrange your preferred delivery date with the shipping company, they will contact you by phone. To ensure delivery, please remember to provide a phone number where you can be reached during the day (preferably a mobile number) during checkout/order.
Please also note that freight deliveries can take place Monday to Friday between 8 am and 5 pm.
Important Delivery Information
If one or more delivery attempts fail despite an agreed delivery date with you, we are entitled to charge you the actual costs incurred for renewed notification and delivery. These currently amount to €104.50 per additional delivery attempt.
If the goods are returned to us or the supplier due to a failed delivery, we are also entitled to pass on the actual transport and return costs to you.
Please also note that freight companies cannot store shipments indefinitely. If the goods can only be accepted more than 7 calendar days after the first contact by the freight company, the freight company may return the shipment to us or the manufacturer. The resulting transport and return costs may be charged to you in this case. Therefore, please ensure that you can accept available goods within a reasonable period after shipping.
Important: Refusing to accept the goods does not constitute a withdrawal. If you wish to exercise your statutory right of withdrawal, you must expressly declare the withdrawal in written form (e.g. by email) within the statutory period. Regardless of this, unauthorized refusal of acceptance or a failed delivery may result in transport and return costs, which we may claim from you in accordance with legal regulations.
Important information about returning freight deliveries:
Freight items you wish to return will also always be collected by a freight company and only after prior appointment with you. Please contact a freight company of your choice directly (NOT Codeso Living) to clarify everything else. Freight companies will only collect the goods in proper transport packaging again. Therefore, please make sure to return the goods undamaged / in their original condition in the original packaging. So please only dispose of the boxes once you have checked the goods and wish to keep them.
The immediate return costs for freight items, i.e. items that we have shipped to you by freight due to their nature, are to be borne by you. The estimated cost for this is around €130 within Germany.
Via the following two digital shipping platforms you can calculate and book the best freight rate for you:
https://www.jumingo.com
https://www.pamyra.de
These are 2 example providers, of course you are free to use another provider.
*Definition of standard parcel: Maximum girth 300 cm, max. 20 kg
**Definition of bulky goods: Longest and shortest side together max. 180 cm, max. 30 kg (within Germany only)
Richmond Interiors
