We process and ship orders from Monday to Friday from 11:00 am to 5:00 pm (except on public holidays). Please note our different Showroom opening hours.
Shipping costs are incurred per order and delivery address. The shipping method depends on the product type, weight, and/or size. Standard packages* are shipped with Hermes, DPD, or GLS. Bulky goods** are shipped with Hermes and DPD. Freight shipments are handled by DSV, Dachser, Rhenus, DHL, Emons, among others.
You will receive a shipping email with a tracking link as soon as your order has left our warehouse. Tracking is usually possible after approx. 24 hours.
If your order cannot be delivered all at once for technical reasons, we also offer partial deliveries. Shipping costs are only charged once. For environmental reasons, we prefer to ship the entire order at once.
Please note that some items (e.g., side tables) are shipped in multiple packages (tracking numbers). Although the packages are handed over to the shipping provider at the same time, in some cases they may be delivered on different days.
Unfortunately, delivery to parcel stations is not possible.
OUR SHIPPING COSTS AT A GLANCE
Standard Package* – DELIVERIES WITHIN GERMANY
For shipping standard packages within Germany, we charge a flat shipping fee of €5.95 per order.
This covers part of the cost for the safe shipping of your order – from careful packaging and high-quality packing materials to climate-neutral parcel shipping with our shipping partners.
For packages that are not picked up in time (e.g., at a DHL or DPD branch) and are returned to us, or if acceptance is refused without damage, we will retain the return shipping costs of €5.95.
Standard Package* – DELIVERIES TO EUROPEAN COUNTRIES
Shipping costs to the following European countries are calculated at checkout based on weight:
- AUSTRIA
- NETHERLANDS
- BELGIUM
- LUXEMBOURG
Bulky Goods** - DELIVERIES (WITHIN GERMANY ONLY)
Under certain conditions, items that do not qualify as standard parcels* due to their nature, but are not yet considered freight goods, can be shipped as so-called bulky goods** with Hermes. For bulky goods within Germany, we charge €19.95 per order. Please note the special return regulations for bulky goods shipping.
Freight Shipping - Overview
(Large) furniture or particularly heavy, bulky, and fragile items (e.g. floor lamps, mirrors, or Wall Art) are generally delivered by freight carrier. Please provide your phone number, preferably a mobile number, for delivery during checkout.
Standard Freight Carrier
Delivery is made to the so-called curb, i.e. the delivery is made to the front of the house, but cannot be carried into the apartment. If you are unable to carry the goods into your apartment yourself, please arrange for external assistance in advance.
Freight Carrier incl. 2-man handling (within Germany only)
In Germany, we offer delivery by freight carrier with a 2-man team to your desired location at the delivery address for an additional charge, within 5-8 business days from dispatch. Please select this option in your cart and provide your phone number for delivery during checkout.
Premium Freight Carrier incl. 2-man handling (within Germany only)
-
Delivery to the room of your choice
- Disposal of packaging material
Premium Plus Freight Carrier incl. 2-man handling (within Germany only)
- Delivery to the room of your choice
- Assembly (e.g. assembling a dining table, connecting multi-part sofas, attaching a base)
- Disposal of packaging material
Freight Shipping Costs within Germany
Standard shipping by freight carrier to the curb: €39.00 per order. For orders over €799.00, standard shipping by freight carrier within Germany is free of charge.
Premium freight including delivery to the desired location and packaging disposal: €149.00.
Premium Plus including delivery to the desired location, assembly, and packaging disposal: €199.00.
Delivery time: 5–8 business days plus the delivery time stated in the product details.
Shipping costs for freight delivery to European countries:
We calculate shipping costs to the following European countries based on weight at checkout.
- AUSTRIA
- NETHERLANDS
- BELGIUM
- LUXEMBOURG
Delivery process
So that you can arrange your preferred delivery date with the carrier, they will contact you by phone. To enable delivery, please remember to provide a daytime phone number (preferably a mobile number) during checkout/order processing.
Please also note that freight deliveries can take place Monday to Friday between 8 am and 5 pm.
Important delivery information
If one or more delivery attempts fail despite an agreed delivery date with you, we are entitled to charge you the actual costs incurred for renewed notification and delivery. These currently amount to €104.50 per additional delivery attempt.
If the goods are returned to us or the supplier due to a failed delivery, we are also entitled to pass on the actual transport and return costs to you.
Please also note that freight carriers cannot store shipments indefinitely. If the goods can only be accepted more than 7 calendar days after the first contact from the carrier, the carrier may return the shipment to us or the manufacturer. In this case, we may pass on the resulting transport and return costs to you. Please therefore ensure that you can accept in-stock goods within a reasonable period after dispatch.
Important: Refusing to accept the goods does not constitute a withdrawal. If you wish to exercise your statutory right of withdrawal, the withdrawal must be expressly declared in text form (e.g. by email) within the statutory period. Regardless of this, unauthorized refusal of acceptance or failed delivery may result in transport and return costs, which we may claim in accordance with legal regulations.
Important information about returning freight deliveries:
Freight items you wish to return will also always be collected by a freight company and only after prior appointment with you. Please contact a freight company of your choice directly (NOT Codeso Living) to clarify everything else. Freight companies will only collect the goods in proper transport packaging again. Therefore, please make sure to return the goods undamaged / in their original condition in the original packaging. So please only dispose of the boxes once you have checked the goods and wish to keep them.
The direct return costs for freight items, i.e. items we have shipped to you by freight due to their nature, are to be borne by you. The estimated costs for this are around €130-150 within Germany.
With the following two digital shipping platforms you can calculate and book the best freight rate for you:
https://www.jumingo.com
https://www.pamyra.de
These are 2 example providers, of course you are free to use another provider.
*Definition of standard parcel: Girth max. 300 cm, max. 20 kg
**Definition of bulky goods: Longest and shortest side together max. 180 cm, max. 20 kg (within Germany only)